Complaints Policy
Our Details
ABN: 98 694 229 859
Credit Representative number: 000576841
Australian Credit Licence number: 384704
How to Make a Complaint
You can lodge a complaint by contacting us using the details below:
Lamba Mortgage & Finance Solutions
11 Turnbull Way, Derrimut, VIC 3026
Email: nitin.lamba@lmfloans.com.au
Phone: 0432 016 530
Please provide full details of your complaint so we can properly investigate the matter and work towards a resolution.
Our Complaint Handling Process
Once we receive your complaint, we will:
· Acknowledge receipt of your complaint
· Review and investigate the issue
· Respond to you with the outcome of our investigation We aim to resolve complaints as quickly as possible and within the required regulatory time frames.
External Dispute Resolution
If you are not satisfied with our response, you may contact the Australian Financial Complaints Authority (AFCA).
AFCA provides free and independent dispute resolution services.
AFCA Contact Details
Phone: 1800 931 678
Website: Home | Australian Financial Complaints Authority (AFCA)
Ready to Get Started?
If you’re ready to secure a mortgage or financing solution, we’re here to help. Whether you’re buying a home, refinancing, or getting a personal loan, we’ll help you navigate the process with expert advice and fast approvals.